Support
Need a hand with Twoly? Most questions are answered below. If yours is not, email us and we will get back to you, usually within a couple of days.
When you write in, it helps to include your device model, the app version, and a short description of what happened.
How do I start with my partner?
One of you taps Create to start a fresh egg, name your pet, and set your relationship dates. That screen shows a 6-digit invite code. The other partner taps I have a code and enters it to join the same pet. From then on you both see the same creature.
What is the recovery phrase and why do I have one?
Twoly has no password. Instead it gives each of you a private recovery phrase generated on your own device. It is the key to sign back into your own account on a new phone, so write it down and keep it somewhere safe. We never see it and cannot recover it for you.
I lost my recovery phrase. Can you restore my account?
We cannot. The recovery phrase never leaves your device in a form we can read, and we have no copy of it. If your partner is still signed in, the shared pet and its data are still there for them.
What's the invite code, and where do I find it again?
It's the 6-digit code that pairs your account with your partner's. You can find it again any time in the Us tab, under Invite your partner, with a copy button.
Why can I only feed, water, or pet a limited number of times a day?
Each care action has a shared daily cap plus a short cooldown between uses, so caring for your pet is something you both come back to across the day rather than something one of you can finish alone in a few taps.
Can I add more than one photo or voice note a day?
Each of you can add one photo or voice note per day to the shared journal. You'll see your partner's entry alongside yours once they add theirs.
Does Twoly use my location?
No. Twoly has no location feature at all. Your reunion countdown is based on the dates you set yourself, not where you actually are.
How do I delete my data or my account?
Open the Us tab and scroll to Delete account. This permanently removes your account and your data. If your partner is still using the shared pet, their own data is not affected.